Vinted is not validating my IBAN and I can’t withdraw my money, how can I fix this without waiting weeks?

When Vinted does not validate the IBAN and prevents withdrawal, or when it cancels a purchase after charging, many users face frustrating delays.

To resolve it without waiting weeks, it is recommended to:

• Make sure the IBAN is complete, contains no spaces.

• Try another browser or update the app, as technical errors can interfere.

• Upload a recent bank statement in the app showing the IBAN and full name, so it can be manually verified.

• Contact support via the in-app chat, selecting “Payment issues,” then insist on “I need more help” until you reach a human agent.

To claim a canceled purchase after being charged:

• Check your history to see if the payment shows as “pending refund.”

• If you don’t receive it within 5 business days, contact support with a screenshot of the transaction.

If your problem still isn’t resolved, you can file a claim on Xolvie. This can help ensure your consumer rights are respected and the issue is resolved properly.