Vichy does not accept returns even if the product came damaged, how can I solve this?

When Vichy does not accept returns despite the fact that the product arrived damaged, the person concerned can take several actions.

First, it is important to keep proof: photos of the damaged product, the package and the delivery note.

Then, it is recommended to contact customer service by email and via social networks, explaining the problem with pictures attached.

If you do not receive a response within a reasonable period of time (usually 14 days), you can share your experience and consider filing a complaint on Xolvie to seek a resolution.