VFS Global Student Visa Appointment Gone Wrong, Unresponsive Help Center

They DON'T CARE. We are constantly being forced to make an appointment online. Mail and call help center always give the same copy and paste answers. Even though I check 3 times a day for reservatşon, I can't get a student visa for Poland in any way. The account is locked and I can't make an appointment. The code received on the phone is not accepted. EVERY TIME THEY WRITE THIS "Dear Applicant, First of all, we would like to thank you for the feedback you have sent to our VFS Global & Gateway Visa Application Center, and request you to send your request to our e-mail address [email protected] with your contact information so that we can serve you faster, We would like to let you know that we will be happy to assist you.'' they DO NOT CARE. Although the appointment appears as seen in the photos, the appointment date that can be selected in the next steps is not visible.