VFS Global Unacceptable Payment Failures and Service Issues

I am experiencing persistent technical issues during the payment process for scheduling a Poland visa appointment through VFS Global’s online system. Despite reaching out via email and calling your customer support, the problem remains unresolved. I have followed all the suggested steps, including clearing browser history, trying different browsers (as advised, including Firefox), and using alternative devices. None of these measures have resolved the issue. It is unacceptable for a company of your scale to fail to provide a functional payment system, which is a fundamental part of the visa application process. This inefficiency has caused considerable delays and frustration. The following points need urgent clarification: 1. Are you aware of this ongoing technical issue? 2. If so, why has there been no permanent solution implemented yet? 3. Why does your customer support repeatedly suggest ineffective steps instead of escalating the matter for proper resolution? As an international organization, VFS Global is expected to uphold professional standards. The inability to address such a basic issue is highly disappointing. Should this matter remain unresolved, I will escalate my concerns to relevant authorities, consulates, and public platforms to highlight the inconvenience caused by your service shortcomings. I urge you to take immediate and effective action to resolve this issue. Application Reference Number: PLTR79523066226