Slow Internet and Freezing Problems on Vestel 75-Inch Television
I have a 100 MB internet connection at home. Devices connected via wireless network consistently receive speeds of at least 60 MB on 2.4 GHz and 90 MB on 5 GHz. Shockingly, even my 2010-era iPhone 4 on 2.4 GHz manages a minimum of 45 MB. However, my 2-year-old Vestel 75-inch TV struggles to reach 20 MB on 5 GHz. This leads to freezing while streaming 4K content on platforms like Netflix and Amazon Prime, with occasional internet disconnections and a completely unresponsive TV browser. Despite video evidence and confirmation from a technician friend, who experienced the speed issue, my TV was returned after a month in service with the claim, "No issues, and 10-20 MB speeds are normal.
Hello, We have received your complaint. We will contact you as soon as possible to resolve it. Did you know that you can access self‑service solutions on our website to solve your issue with Vestel? We would like to remind you that our communication channels are open 24/7. The resolution of your complaints with Vestel is also available through all our other channels. With Vestel, it CAN happen, Why NOT?
