I purchased the AO 6470 S K model cooker from Vestel with invoice number 0ZK2024000010599, and the product is still under warranty. I have faced major issues with the heat settings since the first day of use. The problems include sudden heat increases during cooking, no distinction between heat levels such as 1, 2, and 3 as all produce very high temperatures, and safety concerns as this causes food to burn and poses risks. The issue occurs intermittently, making it difficult to demonstrate to technicians, but I have video recordings as evidence. A technician inspected the product but found no issues, and customer service attributed the problem to user error despite the evidence provided. I urgently request a solution through repair or replacement. Sincerely, Zohreh L.
Dear Customer, Thank you for sharing your valuable feedback and suggestions with us. Our Customer Relations Officer will contact you as soon as possible regarding your notification. Did you know that you can access self‑service solutions on our website for resolving your issue with Vestel? We would like to remind you of all our communication channels that are open 24/7. For your suggestions, requests, and complaints, you can always write to us on our WhatsApp line, or consult with Vestel Assistant on our website. Solutions to your complaints are also available through all our other channels at Vestel. Vestel Customer Services General Directorate
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