I got billed twice by Vecteezy, what steps should I take to fix this?

First, log into your Vecteezy account and check “Plan & Billing” to confirm whether the charges are from a subscription renewal, duplicate payment, or multiple plans. This section shows your active plan and payment history, helping you identify the source of the double charge.

Next, contact Vecteezy support directly through their contact page and clearly explain the duplicate billing with dates and transaction details. They handle billing issues and can review your case for a refund if eligible.

Vecteezy does offer refunds under certain conditions, such as within 30 days of a charge and depending on usage (limited or no downloads). Refunds usually apply only to the most recent charge, so act quickly to increase your chances.

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.