Utex Took My Deposit But Didn’t Credit It to My Account!

Expecting them to show up either immediately or at least within a reasonable time, I made deposits into my Utex account. After waiting for hours, though, my balance stayed the same. I logged off and back in, reloaded the website several times, and even tried access from another device—nothing worked. My bank account shows the money gone, but Utex has not credited it. I contacted customer service, however thus far there are not clear responses or fixes. Not knowing where my money disappeared to or when I could be able to spend it irritates me. their kind of problem makes me doubt whether my money is truly safe on their site, hence I hope they address this fast.