On June 5, 2025, I transferred $500 USD from my Enpara personal account to my Uption account. Despite the funds being withdrawn from Enpara, the money never arrived in my Uption balance. When I contacted Uption customer service on the same day, I was told they do not accept foreign currency transfers from Enpara, which I was never warned about beforehand.
I was instructed to send an email to up****@upt.com.tr to initiate a refund process. I did that immediately, yet days have passed and I still haven’t received any refund. Repeated attempts to contact Uption by phone have also failed—no one answers the calls.
This lack of communication and failure to return my money is absolutely unacceptable. I urgently demand the return of my $500. Due to this issue, I haven’t been able to purchase plane tickets for my wife and child who are currently stuck abroad. This is not just an inconvenience—it is a serious disruption to my family and financial well-being.
Uption must take full responsibility for this and immediately refund my $500 without any further delays. I expect a resolution now.
On June 5, 2025, I made a ₺1,900 deposit to my Uption account using my credit card. The amount was successfully deducted from my card, but the funds never appeared in my Uption balance. Since then, I’ve been trying to contact customer support—but with zero success. Their phone line keeps me waiting...
On June 10, 2025, I attempted to load ₺20,000 onto my Uption account using my credit card. The amount was successfully deducted from my bank account, but the funds never appeared in my Uption balance. It’s been days, and there has been zero progress or communication from the company. I’ve tried eve...
I deposited a significant amount into my foreign account through Uption. Later, I was told the money would be credited to my Turkish ₺ account, but nothing has changed in any of my accounts. When I called customer service, they kept delaying and gave me no real solution. This lack of transparency an...
On June 1, 2025, a person named A** D******** accidentally sent ₺50 to my account on Uption. Following this transaction, my account was blocked without any notification. Because of this, I can’t access my own money, which is ₺205. When I noticed the issue, I contacted customer service. They told me ...
On June 24, 2025, at 00:00:50, I transferred ₺2.519,69 to fund my Uption account. This was my first transaction on the platform, and I was informed that I needed to complete a verification process before the funds could be credited. I immediately followed all the necessary steps, contacted Uption vi...
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