I need to send my JBL Tune 520BT headphones to Aztek Technology for repair under warranty. Through UPS Turkey, I called a courier both via customer service guidance and through the website by entering my tracking numbers, but after 1–2 minutes the system gives an error saying, “There is no shipment associated with this number,” and no action can be taken. My two tracking numbers are 7562366 and 7562449, and the same issue occurs for both.
I tried this process many times today and encountered the same error each time. I also attempted to contact customer service by phone, but I couldn’t reach anyone, so I wasn’t able to report the issue and therefore cannot send my headphones to the service center.
I request that UPS Turkey urgently fix the system issue related to these tracking numbers and send a courier to my address so my shipment can be processed as soon as possible.
On August 29, 2025, I tried to track the shipment of my laptop sent via UPS Turkey from BDH technical service under warranty. For the past two days, I have been unable to see any updates. When I enter the tracking number 1Z1RR0306807091282 on both the UPS website and the mobile app, I repeatedly rec...
I’m very frustrated with UPS Türkiye. I scheduled a courier pickup over a week ago and provided all the required information, including my phone number. Yet, they marked the request as invalid, claiming, “There is no call record associated with this phone number.” This is unacceptable. No one from U...
It has been over a month since I initiated the return of my international shipment with tracking number 1ZAV3783D996775887 via UPS Türkiye, and the return still hasn’t been completed. The seller I purchased the item from confirmed that they have not received any return request from UPS. I’ve receiv...
For my shipment sent via UPS Turkey with tracking number 1Z93W2006804353298, I received an SMS around 5:00 PM on November 20 stating that the package had been “delivered,” yet it was absolutely not received. The shipment was supposed to be delivered to my home, and the recipient was at the address a...
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