uMingle Issues Unfair Underage Ban to 19-Year-Old User

I am writing about a problem with my uMingle account, which was suddenly banned even though I did not violate the rules. I use uMingle from Morocco through the Chrome browser, and my account was banned on 01/September/2026 with the Ban ID 26d857b4. The reason shown for the ban is “Under 18,” but this information is not correct because I am 19 years old. This ban has prevented me from accessing my account and using the platform, even though I am above the minimum age requirement. I believe this is either a mistake in your age verification process or a misunderstanding about my real age. I kindly request that you review my account and the ban associated with ID 26d857b4, verify my true age, and remove the ban from my account so that I can use uMingle again. If necessary, I am ready to provide proof of my age through official identification documents.