Umingle Banned My Account Without Warning Over a Chat Keyword

I am writing regarding my Umingle website account, which was banned today. When I try to log in, I receive a message stating that my account is banned and I can no longer access the service. The ban occurred after I typed a keyword in chat that appears to be not accepted by your system. I understand that platforms must enforce their rules, but I believe an immediate ban in this situation is too harsh and disproportionate. A warning or temporary restriction would have been more appropriate and would have allowed me to correct my behavior. I kindly request that you review my account and the related chat logs and lift the ban on my Umingle website account so that I can continue using your service. I am willing to follow all community rules carefully from now on and would appreciate it if my access could be restored.