Uber Driver Made Us Wait On the Road, Had to Take Another, There Is a Fee

Hello, good days, in June, I called a taxi from uber, but although the distance of the taxi was short, it took quite a long time because it was going out of the route and probably had a passenger, he probably said he was coming, he was still not coming, we had to take another taxi because there was a baby in our arms, I called the friend, he doesn't answer the phone, I was going to say don't come, and a few days later I wanted to call a taxi from ubey again, but he wants a payment of 10 TL, 10 lira is not a problem, but it is a shame that the friend says I'm coming and doesn't come, and people should not be taken for suckers. not even a complaint ???????