I noticed a prominently displayed 60% ride discount campaign on the main screen of the Uber app. There were no terms, limitations, or exclusions stated at the time—no fine print, no location restrictions. So I booked a ride thinking I would receive the advertised discount. To my surprise, no discount was applied at all.
When I contacted Uber support to resolve the issue, I was told the promotion was only valid in Antalya and Izmir. This crucial information was never disclosed anywhere on the promotional banner or during the booking process. That’s incredibly misleading and feels like a deliberate attempt to lure users into booking rides under false pretenses.
This kind of deceptive advertising causes both financial loss and wasted time. As a loyal user, I’m disappointed that Uber would roll out such a misleading campaign without properly informing its users. I demand that this issue be investigated and that my overpaid fare be refunded. Uber must take responsibility and ensure transparency in all future promotions to avoid misleading customers like this again.
I used an Uber promotion code, and the app showed that my ride would be free. Based on that, I proceeded with the ride. However, after completing the trip, I was charged. It feels misleading to show something as free when it’s not. I’ve shared screenshots where the fare was displayed as ₺0, and anot...
During my recent trip with Uber, the displayed fare was ₺1.640, yet I was charged ₺2.100. The driver ended the trip only after I exited the vehicle, w...
On October 5, 2025, I took two separate Uber Taxi rides in Antalya — first from Muratpaşa to Konyaaltı, and then back on the same route (Konyaaltı to Muratpaşa). The first trip was 9.4 km and lasted 17 minutes, while the return trip was nearly identical — 9.6 km and 15 minutes. During the first rid...
I used Uber in Istanbul, Türkiye, and encountered serious billing problems that have not been resolved because there is effectively no accessible customer service. For a cancelled ride, I was charged ₺450. For two days, the app clearly showed that this amount would be refunded, but when I checked ag...
On March 29, 2025, I took a ride with Uber and used a valid promotion that clearly reduced my fare to ₺267. However, the driver charged me ₺520 in cash—nearly double the amount shown in the app. This is not the first time I’ve encountered pricing inconsistencies with Uber, but this time it’s unaccep...
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