On March 14, 2025, at 23:36, I requested an Uber from Cumhuriyet Square and was matched with a Dacia Logan with the license plate 38**476. The driver accepted my request and arrived at my location. We waited for 10 minutes, but during that time, the driver picked up another customer who had flagged him down on the street with luggage. Even though I approached him and explained that we had requested him through the app, he chose to take the other customer instead and rudely told me to "cancel the ride." He continued on his way without any apology, leaving me stranded. It is completely unacceptable for a driver to behave this way despite my prior reservation. Such incidents seriously damage customer satisfaction and service quality.
On 04.12.2025 at around 08:35, I requested a taxi via Uber from Ankara, Çankaya. The driver who accepted my request was named E*** and the vehicle plate number was 06 T 3373. Although the car initially appeared to be approximately 7–8 minutes away, the driver unnecessarily extended the route and his...
I had arranged a BlaBlaCar ride from Istanbul to Izmir on March 28, 2025 at 23:50, discussing all the important details like price and luggage with the driver at least a day in advance. Everything was agreed upon, and I relied on this plan—especially since it was right before the Bayram holiday, whe...
On September 18, 2025, around 7:00 PM, I requested a taxi through the Uber app using my bank card. The taxi drove right past me without stopping and continued on its way. I called the driver twice, but my calls were declined, and I couldn’t reach him. Less than ten minutes later, ₺400 was charged to...
On September 28, 2025, I used Uber Taxi service in Istanbul. Before the ride, a 40% discount was applied in the app, and the estimated fare was shown as between ₺300–₺350. However, at the end of the ride, the screen in the taxi displayed ₺505, and the driver demanded ₺575. On top of that, the servic...
On September 24, 2025, I requested a car through the Uber app in Çiğli, Izmir. After waiting a long time with no cars available, I had to cancel my request. However, despite canceling and not getting a ride, ₺100 was charged to my card. I also did not receive any warning in the app about a possible ...
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