On November 28, 2023, at 15:05, we traveled from Muş to Istanbul Airport on flight TK2693. My sister, who has difficulty walking, was with me. Despite requesting assistance in Muş, no help was provided. Upon arriving at Istanbul Airport, the assistance service picked up my sister from the plane but handed her over to a female staff member with a wheelchair after reaching the terminal. I went to the exit gate to receive her. The female staff member and my sister were waiting in the wheelchair. I asked the staff member to help my sister to our car waiting at the gate. However, she refused, saying, 'It's not my duty, and we are not allowed to go to the gate,' and forcibly removed my sister from the wheelchair. Since we were also not allowed to enter, I had to hold my sister at the door to prevent her from falling. When I looked at the gate, I saw other staff members assisting other patients to their vehicles. The staff member who brought my sister left with an arrogant and unserious attitude, waving mockingly. I am filing a complaint against this staff member. I request an investigation and appropriate action. Reaching THY's complaint line is harder than reaching the US President. As a passenger, I cannot seek my rights.
On November 20, 2023, we approached your Turkish Airlines TK 2852 flight departing from Ordu-Giresun at 18:35 for ticket approval at Istanbul Airport. We explained my health issue to the male Turkish Airlines staff member next to the Air Club employees' desk. I informed him that I had undergone hip ...
On June 4, 2024, at 01:30, my father, who is disabled, had a Turkish Airlines flight from Istanbul to Samsun. Around midnight, I entered Istanbul Airport and informed Turkish Airlines at the gate about the wheelchair. I sent my daughter to the Turkish Airlines counter for check-in, but unfortunately...
THY caused a check-in issue for a disabled passenger. On 04.06.2024 at 01:30, my disabled father had a flight from Istanbul to Samsun. Around 00:30, I arrived at Istanbul Airport and informed THY at the gate about the need for a wheelchair. I sent my daughter to the THY counter for check-in, but unf...
On 24.08.2023, I purchased tickets for my family from Istanbul Airport to Elazig Airport. The flight TK 2646 was scheduled for 12:25 PM, and the check-in was completed at 11:10 PM. Since my father is ill, we requested a wheelchair at the entrance. My brother did not want to wait for the ticket proce...
My mother was born in 1940. As is well known, Istanbul Airport is very large. On 30/07/2023, she traveled from Izmir to Istanbul Airport with the 15:55 flight. Two days prior, I had requested a wheelchair. It was provided. My older brother and brother-in-law were supposed to meet my mother at Istanb...
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