My personal data has been processed unlawfully under the scope of KVKK, and 40,000 miles were deducted from my account without my consent or knowledge! On 09.08.2023, my spouse and I requested to use my spouse's annual 2 Elite Plus business upgrade rights at the Istanbul Airport Elite/Elite Plus counter for our Istanbul Airport-Kenya Nairobi flight. The counter staff mentioned that they needed approval and contacted their supervisor, who approved the upgrade. On August 19, when I logged into the app to check-in for my return flight, I noticed that my miles had decreased. Upon checking my mile transactions, I saw that 40,000 miles were used for the transaction on August 9. This is unacceptable! Considering that our credit card information is also stored in the THY system, I fear this could lead to arbitrary withdrawals of money. The deduction of my miles without any system approval or notification creates significant security vulnerabilities. Since August, I have provided numerous feedbacks on this issue, but I have received many meaningless responses without anyone reading my complaint. I want to make it clear that I will not let this issue go. I have requested action under KVKK and will file a complaint with the Board with my lawyer. I have also requested a complaint record to be created against the staff who performed this transaction and the supervisor who approved it, and for all voice recordings at the counter to be reviewed, but I have not received any results. I demand the immediate return of my miles and resolution of this grievance. Otherwise, I will use all my rights to file a complaint with the Board and relevant authorities through my lawyer.
I am an Elite Plus member with the number Tk354*******. Recently, due to a cyber attack on the THY systems, nearly all of my miles were taken from my account without my permission, request, or approval, in the form of business upgrades and mile transfers. Despite numerous feedback submissions and my...
I have been a THY Elite Plus cardholder for nearly ten years. Normally, my card, which is renewed every two years, was extended until May 31, 2020, and then its validity period was extended by 18 months due to the pandemic and an additional 3 months due to the earthquake. Thus, the validity date was...
I purchased flight tickets for two people for the routes Istanbul - Barcelona and Barcelona - Istanbul between October 12th and October 15th, 2023, from our national and domestic airline, Turkish Airlines. We decided to upgrade our tickets to business class by redeeming 60,000 miles. Approximately 2...
I purchased round-trip tickets for two people from Istanbul to Barcelona and back from Turkish Airlines for the dates 12-15.10.2023. Using 60,000 miles, I upgraded our tickets to business class. About 20-25 days later, I received a message on the mobile app indicating a fare change, allowing for fre...
After becoming a Turkish Airlines Elite Plus member, I discovered that 40,000 miles were mistakenly gifted to three unknown individuals, granting them Elite membership. I noticed the issue within 24 hours and immediately contacted customer service. They instructed me to file a complaint, which I did...
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