1
Sima is completely dissatisfied with the result

Unauthorized Deduction of Miles from My Turkish Airlines Account

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December 27, 2023 1:53 pm
5

My personal data has been processed unlawfully under the scope of KVKK, and 40,000 miles were deducted from my account without my consent or knowledge! On 09.08.2023, my spouse and I requested to use my spouse's annual 2 Elite Plus business upgrade rights at the Istanbul Airport Elite/Elite Plus counter for our Istanbul Airport-Kenya Nairobi flight. The counter staff mentioned that they needed approval and contacted their supervisor, who approved the upgrade. On August 19, when I logged into the app to check-in for my return flight, I noticed that my miles had decreased. Upon checking my mile transactions, I saw that 40,000 miles were used for the transaction on August 9. This is unacceptable! Considering that our credit card information is also stored in the THY system, I fear this could lead to arbitrary withdrawals of money. The deduction of my miles without any system approval or notification creates significant security vulnerabilities. Since August, I have provided numerous feedbacks on this issue, but I have received many meaningless responses without anyone reading my complaint. I want to make it clear that I will not let this issue go. I have requested action under KVKK and will file a complaint with the Board with my lawyer. I have also requested a complaint record to be created against the staff who performed this transaction and the supervisor who approved it, and for all voice recordings at the counter to be reviewed, but I have not received any results. I demand the immediate return of my miles and resolution of this grievance. Otherwise, I will use all my rights to file a complaint with the Board and relevant authorities through my lawyer.

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