Turkish Airlines Wheelchair Assistance Delay for Elderly Passenger

On June 4, 2024, at 01:30, my father, who is disabled, had a Turkish Airlines flight from Istanbul to Samsun. Around midnight, I entered Istanbul Airport and informed Turkish Airlines at the gate about the wheelchair. I sent my daughter to the Turkish Airlines counter for check-in, but unfortunately...

TK1704 STR-Istanbul on 21.07.24 was a problematic flight, where do I even begin? The plane supposedly arrived 40 minutes late in STR. We had requested a wheelchair for my mother well in advance due to her knee surgery, but she was the last to be taken. Shortly after being taken, they boarded her ont...

My mother was born in 1940. As is well known, Istanbul Airport is very large. On 30/07/2023, she traveled from Izmir to Istanbul Airport with the 15:55 flight. Two days prior, I had requested a wheelchair. It was provided. My older brother and brother-in-law were supposed to meet my mother at Istanb...

THY caused a check-in issue for a disabled passenger. On 04.06.2024 at 01:30, my disabled father had a flight from Istanbul to Samsun. Around 00:30, I arrived at Istanbul Airport and informed THY at the gate about the need for a wheelchair. I sent my daughter to the THY counter for check-in, but unf...

On July 30th, I purchased tickets for my parents for the 11:15 AM flight from Istanbul New Airport to Kayseri Airport. On the day of the flight, I dropped them off at the airport at 9:30 AM and left. However, at 10:40 AM, my mother called to inform me that they couldn't get their tickets and missed ...