Hello, on September 28, 2023, I purchased online tickets from Turkish Airlines for my 77-year-old father and 75-year-old mother. Due to my father's age and hip problem, and my mother's knee problem, they have difficulty standing and walking for long periods. Therefore, I called 0850 360 3403 to request wheelchair service for their tickets. They asked for a fee of 44 € for this service. Despite stating that it should be free, they insisted on the charge. Since my parents couldn't walk, I paid the fee. Later, I found out that this service is actually free. I paid 1,550 ₺ for 44 € (they calculated the rate as 35.22 instead of 28.83). I feel... taken advantage of. I don't know where to file a complaint or what steps to take.
Hello dear friends, first of all, I apologize if my issue has caused any inconvenience. I want to share a recent experience that left me extremely frustrated. The issue pertains to Turkish Airlines and their inadequate services for Turkish citizens (incident dated 09.06.2024 at 11:00 AM). The matte...
We have encountered an issue with Turkish Airlines. My parents are 70 years old and live on my father's minimal retirement pension. They visit us in the winter and return home in the summer. Due to their age, we can barely afford their tickets and send them by plane. My father has Parkinson's diseas...
Turkish Airlines issue! We had to cancel our Skopje flight tickets because my father was hospitalized due to a serious illness. We contacted Turkish Airlines customer service to request a free refund, as it was impossible for us to travel while my father was in the hospital. The customer service dir...
On June 4, 2024, at 01:30, my father, who is disabled, had a Turkish Airlines flight from Istanbul to Samsun. Around midnight, I entered Istanbul Airport and informed Turkish Airlines at the gate about the wheelchair. I sent my daughter to the Turkish Airlines counter for check-in, but unfortunately...
My family purchased round-trip tickets from Turkish Airlines for travel between Antalya and Istanbul. My mother is disabled and relies on a wheelchair, so we informed Turkish Airlines about her need for a wheelchair both for the outbound and return flights. While traveling from Antalya to Istanbul, ...
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