Hello, I am K*** C****. I purchased a ticket from AnadoluJet, and a schedule change was applied to my ticket. When I wanted to use the free change right granted to customers, I called AnadoluJet and was directed to Turkish Airlines (THY). The THY customer representative offered two options, stating that they could not support flights from Sabiha Gokcen: either cancel the ticket or change it from Istanbul Airport. I mentioned that I reside on the Anatolian side and did not want a refund for my ticket. I was told to open a complaint request with the customer communication center, and I created my complaint request with reference number TK-10566762. In the response to my request, they informed me that they could not offer a positive solution. When I called customer service again, they said they could not help but could make a one-time change to Istanbul Airport. I believe that causing inconvenience to customers, being completely separated from AnadoluJet, not providing support for your Sabiha Gokcen line, and locking the system in this way, causing so many customers to suffer, does not suit the quality of Turkish Airlines. I condemn you for this situation and want to state that I will not choose Turkish Airlines again, and I will share this situation with all my acquaintances and on social media. Additionally, I will defend my rights in the Consumer Rights Court.
My THY - Anadolu Jet flight from Istanbul Sabiha Gokcen Airport was canceled. The canceled flight ticket was opened for changes. I selected a ticket thinking it should be between the same airports. However, the changed ticket was offered for another airport in the same city. Due to my busy schedule ...
About a month ago, on 03.03.2024, I purchased a ticket through the THY mobile app for an Anadolu Jet flight from Sabiha Gokcen Airport to Adana Airport scheduled for 06.04.2024 at 01:00. Just 5 days before our flight, we were informed that it was canceled due to operational reasons and that we could...
I wanted to make a change for my flight with ticket number 2352219654650 dated 04/05/2024. Although I purchased my ticket through the Anadolu Jet app, I received feedback that the change should be made through Turkish Airlines because it is a TK flight. When I contacted Turkish Airlines, I was infor...
I purchased a flight ticket for 4 people from Anadolu Jet on 29.08.2023 for a flight scheduled on 09.09.2023. Due to a change in my plans, I had the tickets put on hold. After Anadolu Jet rebranded to Ajet, I tried to use my tickets on 20.07.2024, within the one-year validity period. When I contacte...
I purchased a ticket from Anadolu Jet, in cooperation with Turkish Airlines, for the Antalya-Istanbul flight on February 27. Due to a technical issue with the plane, my ticket was canceled. Since there were no other Anadolu Jet flights available that day, I had to buy a ticket from another airline b...
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