I purchased a honeymoon package including flight tickets and hotel from Ankara ETS Tour. Our return flight TK4303 (05:30 - 08:50, 12.08.2023) was booked as a direct flight from Dubai to Ankara Esenboga Airport on 08.06.2023. However, we received a message stating: 'Dear Mr. Ozcan, your flight TK4303 has been changed to TK 7687 departing at 03:10.' We arrived at Dubai Airport around 23:30 to check in early, only to find out that our Ankara flight had been changed to an Istanbul flight TK 7687. We learned this at the airport; there was no prior call or clear information in the message about Istanbul. During check-in, they told us that my wife and I were on standby and did not allow us to board the plane. THY did not let us board in Dubai, stating that our tickets were on standby. THY claimed they couldn't put tickets on standby for international flights. I had to purchase new tickets from Pegasus Airlines for a flight to Istanbul two hours later, and then we traveled from Istanbul to Ankara. I contacted THY customer service, but they did not assist us and told us to complain wherever we wanted before hanging up. We trusted THY and bought tickets from them, but they left us stranded abroad. I am writing this to warn others not to suffer like us. I will file a complaint and take legal action in the Consumer Court. They ruined our honeymoon.
On 15.08.2023, I purchased tickets and seats for my spouse and me on the THY website for a flight from Ankara to Bodrum Milas on 01.09.2023. We did the same for our return flight from Bodrum Milas to Ankara on 04.09.2023. Attached are screenshots of the emails sent to my spouse. During check-in, ...
I purchased a ticket from Turkish Airlines for a flight from Izmir to Trabzon with a layover in Istanbul. The flight was scheduled for 25/11/2023 with flight numbers TK2343 and TK2830, boarding time at 23:00. While attempting to check in online, I discovered that the flight time had changed and I wo...
I purchased a ticket for my spouse for the Erzurum to Istanbul flight on 28.10.2023 (PNR: rmvvyy / aslan) and another ticket for the same day to Istanbul Kocaseyit Airport (PNR: raydfp / aslan). However, we had to change the ticket due to the cancellation of our Erzurum to Istanbul flight. As a resu...
In August 2023, I purchased a direct round-trip ticket from Ankara to Dubai from THY (TK4302, VT3HMC Reservation). However, on September 18th at 09:32, I received a flight change message from Anadolu Jet, informing me that my flight had been changed to dates that did not suit me and included a layov...
On 27.08.2023, I had a flight with THY from Kayseri to Edremit via Istanbul at 07:45. We planned our hotel reservations according to this schedule. First, the 07:45 flight was delayed to 13:40. The Kayseri flight was also delayed from 11:00 to 11:40. By the time we landed, the connecting flight's ga...
Comments