On 19.04.2024, I arrived in Istanbul from Antalya Airport on the 14:30 flight. After quickly retrieving my luggage, I went home. As I was tired, I only had the chance to unpack the next morning. When I picked up my luggage, it was covered in scratches related to friction. Additionally, the wheel of my luggage was broken, and the area where the wheel was attached was cracked and broken. It is impossible for me to return the luggage I borrowed from my friend in this condition. I am requesting a 'National Geographic n-2001 cabin size' luggage from THY! My friend, who traveled with me, had a new suitcase from the Samsonite store at Istanbul Airport purchased on 15.04.2024, and when we received it, the paint was peeled off, and it was scratched due to friction. THY must enforce measures regarding this issue. Cabin crew should be more careful! I encounter a problem with my luggage every time. On 24.04.2023, when I returned from Ankara to Istanbul, I received my luggage 1.5 hours late, wet, and waterlogged. I kindly request THY to initiate the necessary procedures.
On 27/04/24, during my Marseille-SIRNAK (connecting) flight, I noticed that my suitcase's wheel, part of the zipper stitching, and the zipper security section were damaged when I arrived in Istanbul from Marseille. I immediately went to the Istanbul THY baggage services to file a report. During this...
On 05.08.2023, during my Istanbul TK7414 Trabzon trip, I noticed my luggage was broken when I picked it up. I reported it to the relevant THY unit, and a report was filed with photos taken. The authorized personnel informed me that they currently didn't have a cabin-sized luggage available but assur...
Approximately three months ago, during my trip with Turkish Airlines (THY), my Samsonite suitcase was damaged. I filed a report at the airport and uploaded all necessary documents, including the Samsonite store report, to the relevant page on THY's website. However, for the past three months, THY ha...
Hello, In November 2022, I flew from Bogota to Istanbul with THY. When I retrieved my luggage at Esenboga Airport, I found that the zippers of my high-quality American Tourister suitcase, which was less than two years old, were torn off and one of the wheels was broken. A report was filed with th...
On 03/02/2024, after my flight from Brussels to Istanbul with THY, I noticed that my baggage was broken inward from the top right corner when I received it. I reported the issue to the relevant department at Istanbul Airport. As instructed online, I created a claim for my damaged baggage with the ap...
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