I purchased a ticket with THY to fly to Egypt on October 30, 2023, for a short vacation with my family. I was aware that the ticket did not allow for changes or cancellations when I chose it. However, as we all know, a conflict between Palestine and Israel unfortunately erupted on October 7, 2023. Given the frequent public discussions about the possibility of this conflict spreading to neighboring countries, my family, especially my spouse, and friends have been understandably anxious about traveling to Egypt. During my conversations with THY customer service, I was informed that THY allows changes for flights to countries in the region between October 7 and November 30, but these changes must be to the 'same destination' and the new flight date must be no later than January 10, 2024. While I can somewhat understand the same destination requirement, isn't January 10, 2024, overly optimistic for the situation in the region to stabilize?
I believe THY should positively consider these cancellation requests, which are based on very human concerns, or at the very least, allow the tickets to be changed to different destinations and used over a longer period.
On October 9, 2023, I purchased tickets for the Istanbul-Sharm El Sheikh / Sharm El Sheikh-Istanbul flights with reservation code RBDG7H through the Turkish Airlines website. However, due to the ongoing war between Israel and Gaza and the incidents at the borders of Egypt, Jordan, and Lebanon, I wan...
On September 24, 2023, my flight from Istanbul to Isparta was canceled by THY, and I was asked to change the date. I approved the ticket change to one day earlier. However, I later realized that this change conflicted with my schedule. I need to take this flight on September 24. When I called custom...
I booked a flight for three people on January 11, 2024, via the THY online site for the Istanbul-Antalya route scheduled for May 26 at 11:10. As we usually travel by car for our vacations, I decided to book a flight this year because my spouse and young child really wanted to fly. Up until April 2, ...
On November 5, 2023, I purchased a low-mileage class ticket from THY for a connecting flight from Ankara to Istanbul to Porto on June 17, 2024, for my son, my spouse, and myself. However, on December 11, 2023, THY notified me that the Ankara-Istanbul flight scheduled to depart at 07:50 on June 17, 2...
On 13.06.2024, I purchased round-trip tickets for Istanbul - Hurghada for 2 adults, scheduled for 22.08.2024 - 30.08.2024. THY informed me via message that my return flight on 30.08.2024 was canceled due to a staff-related issue. When I contacted THY, they offered me two options: either change my fl...
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