Turkish Airlines Extra Luggage Miles Denied, Misleading Information on the Website

In the THY mobile app, it says if you buy extra luggage, you'll get a certain number of points. I had to get an extra 6 kg of luggage, which cost me 2100 miles. But when you try to talk to them about your rights after the flight, they say they don't have such a program and send you a link to the online Mile map. I think this kind of behavior is manipulative and should be reported to the BTK (Information and Communication Technologies Authority). promised benefits are not given. The app makes it clear that you'll get miles for buying extra luggage, for sure it's just a dishonest behavior that needs to be fixed. Such practices hurt customer trust and could lead customers to make choices they wouldn't have made otherwise. Just like in our case.