Last year, I attempted to check-in for my SAW-Dalaman flight 59 minutes before departure but was denied. I rescheduled my ticket normally. However, due to a system error, THY marked my ticket as 'no show'. I filed a case, and after review, it was confirmed that I was right, and I was informed that I could use my ticket on any domestic route within a year. When I tried to use the ticket, an exorbitant 'no show' fee was applied. I created a feedback case requesting the removal of this error from the system as I did not want to pay this fee unnecessarily. Despite calling multiple times and sending urgent messages, my case was answered very late and without properly reading my information. They responded with the same initial case response (7717008), stating that I should pay any 'no show' fee applied when purchasing the ticket and then request a refund. Exhausted from explaining and unable to resolve their errors, I purchased my ticket with PNR number uzixhx, paying ₺1487 for an economy package originally priced at ₺1550, using my open Premium package ticket number 2352486239675. It's truly unbelievable, I am at a loss for words! As I emphasized in my previous phone calls and feedback number 9237428, I want THY to cover the ₺100 difference caused by their delays, as the original ticket price was ₺1450 when I wanted to purchase it. I expect an urgent refund for the 'no show' fee and the ₺100 difference for the ticket I purchased.
THY lost my ticket, and I had to purchase a new one for ₺12,500. I had two tickets for the Malta to Istanbul flight on January 12, 2024, evening. Despite boarding the plane with both tickets, I was not allowed to check in for the January 21, 2024, morning flight. They claimed there was an error indi...
I purchased a ticket from THY for October 8th, Sunday. Since there was still time, I hadn't checked in or selected a seat. Due to an unexpected commitment on that day, I want to cancel the ticket. I paid ₺1650 for the ticket. However, when I try to cancel, THY only refunds ₺1240, keeping ₺400, and n...
I purchased a round-trip ticket from THY for January 12th SAW-Urfa and January 14th Urfa-SAW. My flight on January 12th was canceled. I utilized my free change right for this ticket and postponed it to January 19th. Later, when I tried to change my return ticket for January 14th through the app, I s...
I purchased a ticket with THY for the 10.10 AYT-Istanbul and Istanbul-Napoli flights. Due to a mistake, my Istanbul-Napoli flight was booked for 11.10 instead of 10.10. I revised it to the correct date and paid the difference, requesting that my return flight remain unchanged. Because my AYT-Istanbu...
As a passenger, the experience I had with THY services left me extremely disappointed and I feel compelled to share my dissatisfaction. Initially, I purchased a ticket from Istanbul to Riyadh for 13,000 ₺. Due to personal circumstances, I changed the ticket status to an "Open Ticket" and when I atte...
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