On my Turkish Airlines flight, my luggage and stroller were damaged. Despite having a damage report, they are not providing replacements. They offered me a small amount of ₺2,600, but I requested replacements for the broken luggage and stroller instead of money. They have shown no interest in addressing this issue. I never expected such poor service from a company like THY. It's disappointing, especially considering they claim to be Europe's best airline.
Thank you.
My luggage was delivered broken. I took the connecting flight Nuremberg-Istanbul-Adana with Turkish Airlines. During a long journey that ended at night, I realized that my luggage was broken. I followed the steps specified on the THY website and reported the situation to the relevant unit. After the...
On August 4th, we took a THY flight from Antalya to Istanbul. When we received our luggage, we found that two of our suitcases were broken and opened, with our belongings tampered with. We immediately went to the THY office and filed a report. We also called the police, but I won't go into further d...
On September 22, 2023, I reported my damaged baggage at Istanbul Airport. I later sent the report along with the required documents to Turkish Airlines via their website. On October 4, 2023, the report was forwarded to the compensation department. Despite being promised a response within 21 business...
Turkish Airlines damaged my luggage and didn't compensate for it because I didn't file a report at the airport. On 23.06.2024, I handed over my luggage in perfect condition before arriving in Istanbul. When I retrieved it at Istanbul airport, one of the wheels was broken. I had to leave urgently, so...
Frustrated! On February 13, 2023, upon arriving at Istanbul airport, both of my suitcases were damaged beyond use. (This has happened every time I've traveled abroad with THY, my luggage always ends up unusable. If THY provides excellent service worldwide, where do we stand?) Despite my persistent e...
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