On February 9, 2024, I landed at Istanbul Airport from Dar-es-Salaam on Turkish Airlines flight TK526, but my baggage was missing. Inside my baggage was a night guard that I need to use every night for health reasons. I reported the issue to the airline and stressed the urgency of the situation. When I contacted customer service to inquire about my baggage and mentioned that I would need to remake the night guard, they confirmed the urgency of the night guard. Since I received no information about the status of my baggage, on the morning of February 13, I had a new night guard made and sent the invoice for ₺3500 to Turkish Airlines, requesting compensation. I received my baggage around 4 PM on February 13, but by then, I had already had the night guard made and paid for it. When I requested compensation for my loss, Turkish Airlines denied my claim, stating that the night guard was not an urgent need, contrary to what their own customer service representatives had said. Despite the fact that they did not inform me that my baggage was found, causing me financial loss, they refused to compensate me. Although ₺3500 is not a large amount, as a lawyer, I do not accept being treated this way. I want them to know that I will pursue my legal rights to the fullest extent.
On September 8, 2024, I arrived at Istanbul Airport via Turkish Airlines flight TK1874 from Milan to Istanbul. When I bought the ticket, the departure time was 10:50 AM, but due to delays, it was postponed to 12:25 PM. For reasons unknown, boarding at Milan Airport was further delayed until 12 PM, a...
During my journey with Turkish Airlines on January 15, 2024, flight number TK2715 from Kars to the new Istanbul Airport, my backpack was lost. Upon contacting the lost and found office, it was discovered after approximately 2 hours of investigation that my lost bag had been sent to Izmir with Pegasu...
On October 18, 2023, during my Istanbul-Izmir flight with Turkish Airlines, my luggage was damaged. I reported the baggage issue to Turkish Airlines a...
On December 9, 2023, my baggage was seriously damaged. At the Turkish Airlines baggage section, as there was no suitable cabin baggage available, a 'Damage Report' was created. They personally took a photo of the damaged suitcase with the reference number ISTTK60271/09DEC23/1829GMT, and recorded my ...
On my Turkish Airlines flight TK0633 on 27/06/2023, my luggage was lost, and I spent approximately 2 hours searching for it at the airport without success. Despite my attempts to file a report with the baggage claim unit, no report was filed. Our phone numbers were taken, and we were told that this ...
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