On June 9, 2025, prior to flight TK2162 from Istanbul to Ankara scheduled at 16:00, I used the Istanbul CIP lounge service as a Miles&Smiles Elite member. As soon as the final boarding call was made, I promptly left the lounge and proceeded to the gate. Despite confirming my identity with the ground staff and arriving on time, I was denied boarding on the grounds that “the operation had closed.” As a result of this situation: I was directed to a distant location to retrieve my baggage, I was not offered any alternative solution, as I was told there were no available seats on the following Turkish Airlines flights, I was informed that I needed to purchase a new ticket from AJET, I had to transfer to Sabiha Gökçen Airport on my own and complete my travel with another flight, Throughout this process, I experienced significant inconvenience both financially and physically. As a loyal Miles&Smiles Elite member, I respectfully request compensation for this grievance, either through a refund for the unused TK2162 ticket or reimbursement for the AJET ticket I was forced to purchase. Kind regards.
I am a member of Miles and Miles with the number TK312666287, and I always chose THY for all my flights, even if it meant waiting. Today, on September 11, 2023, at 17:00, I had to wait for my flight at Adana Airport. My flight was at 22:20, but I was denied access to the CIP lounge because I arrived...
On March 24, 2024, I purchased a ticket from Turkish Airlines for flight TK1528 and selected my seat number, arriving at the airport as planned. However, upon boarding, I was informed that there was no available seat for me, and I would not be able to join the flight. This situation seriously inc...
On 11/11/2023, I arrived at Istanbul Airport at 17:30 for my Istanbul-Adana flight TK2466, scheduled to depart at 18:40. I headed to the counters to board my plane 1 hour and 10 minutes before the flight, only to find that my seat number was no longer available on the machine. I asked for help from ...
I've been a loyal customer of Turkish Airlines for years and hold a Miles&Smiles membership (TK694348615). My card was initially canceled on July 20, ...
I am a businessman living in Istanbul and I frequently travel for work. I have been flying with Turkish Airlines for nearly 30 years. However, I experienced an incident this evening that I found unbecoming of Turkish Airlines. On May 11, 2024, I had a flight from Ankara Esenboga Airport to Istanbul ...
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