I am a businessman living in Istanbul and I frequently travel for work. I have been flying with Turkish Airlines for nearly 30 years. However, I experienced an incident this evening that I found unbecoming of Turkish Airlines. On May 11, 2024, I had a flight from Ankara Esenboga Airport to Istanbul Airport at 18:05. As stated in the document, I had access to the CIP lounge. I was at the airport two hours before the flight. When the flight time approached, I went to the gate, and the gate attendant rudely informed me that the current flight was for Sabiha Gokcen and mine would be taken shortly. They even learned my name and surname, but when I went to the gate 10 minutes later, they said the gate was closed and they could not let me in. I believe the gate attendant did this deliberately. Such behavior is not fitting for the CIP Lounge. They could have been more courteous. I then had to book a seat on the 19:50 flight and pay for the ticket again. The gentleman at the counter politely said he was aware of the situation but there was nothing he could do. I am filing my complaint again here: how can a gate be closed hastily and rudely in such a deliberate manner? Previously, I was somehow able to board the plane in such situations. I want to express that I find this behavior unbecoming of Turkish Airlines and I will report my complaint to all necessary authorities.
I had a business class ticket with Turkish Airlines for a flight on 10.06.2023 at 23:00 from Istanbul Airport to Izmir Adnan Menderes Airport for two people. We arrived at the airport 45 minutes before the flight departure time. We went to the business class baggage drop-off point, and the lady ther...
I was scheduled to travel from Izmir to Istanbul on Turkish Airlines flight TK2333 at 18:55 on 15.11.2023. However, without any apology, the agency from which we purchased the tickets informed us that the flight was canceled and we were moved to the 21:10 flight. We arrived at the airport 4 hours ea...
I want to share an issue where I felt wronged. I want to file a complaint and seek your assistance. On 16/07/2024, I was affected during the 17:55 Trabzon flight. I arrived at the airport at 16:45, completed all my check-in procedures, and handed over my luggage. Then, I headed to the plane but had ...
On Tuesday, February 13, 2024, I had a flight with Turkish Airlines from Istanbul Airport to Tunisia. I arrived at the airport 4 hours before the flight. I completed check-in and baggage drop-off, followed by passport control. I was at the designated gate 'B2' 50 minutes before the flight, where my ...
On April 14, 2024, I had checked in for the 1:00 PM flight from Istanbul Airport to Erzurum Airport. While waiting in line, I was informed that the gate had closed and I would not be allowed to board. This was not my fault; if it wasn't my turn yet, it was the staff's negligence, not mine. I was rea...
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