BDG Game Account Blocked - Error 116 User Has Been Locked

I am a user of the BDG Game platform and my account was suddenly blocked on 8 November. When I try to log in, I see the error message “Error: 116 User has been locked” and I can no longer access my account. I have not been informed of any reason for this block, and I cannot reach my balance or continue using my account. This situation is causing me serious inconvenience because I have money remaining in my account that I cannot access. I request that my BDG Game account be urgently unblocked and that my full remaining balance be returned to me. I also expect a clear explanation as to why my account was locked without prior notice.