THY does not grant the same rights for tickets purchased through its own website as it does for tickets purchased through an agency. On 08.04.2024, I bought two tickets through the THY website. Despite the payment being processed initially, I received an insufficient balance error, and the tickets were not issued. Approximately 10 minutes later, my payment was refunded. However, while trying to rebook the tickets to avoid missing the price, I accidentally entered one of the passenger's first and last names in reverse. For tickets purchased through an agency, THY advises contacting the agency to void the ticket and receive a full refund. However, for tickets purchased through their own website, they state that voiding is not possible. Are passengers making a mistake by choosing THY's own website over an agency? I urgently request that THY contact me and, if necessary, void the ticket.
THY is not canceling my fully flexible return flight ticket and not refunding the ticket fee. I purchased a fully flexible flight ticket from the THY Sabiha Gökçen Airport sales office, paying twice the normal ticket price, because my return date might change. Due to a change in my return date, ...
I booked a ticket through the THY mobile application. The last date for ticketing the reservation was 20.07.2023. On that day, I called the THY call center. However, it turns out the number I called was not the THY call center but an agency. The person on the phone did not make this clear at all and...
I bought a connecting flight ticket from the THY website for Cyprus, operated by Anadolu Jet. I needed to change the date and contacted customer service by phone. They informed me that I would need to pay for the first flight, but no refund would be given for the second flight from Istanbul to Cypru...
On February 12th, I purchased tickets for April 8th from the Turkish Airlines (THY) website. Due to urgent health issues, I had to put the tickets on hold. After buying the tickets, I received multiple messages informing me that they had established a new company called Ajet and would continue provi...
Our round-trip flight tickets from Sabiha Gokcen to Trabzon on 29.07.2023 at 08:45 and return on 01.08.2023 at 21:25 were purchased through an agency. While providing information to the agency, we gave the name and surname along with the ID. However, since the name on the ID was different from the c...
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