I made a reservation for my vacation three months in advance, everything was normal and there were no issues.
On the day of our vacation, we went to the airport and passed through security checks. As we were heading towards the boarding gate, I saw a help desk and, thinking it belonged to Turkish Airlines, I wanted to ask which gate we should go through. At this point, we were told that our seats had been changed, and we received new tickets. The staff at the boarding gate stamped my ticket and, since my spouse is a foreign national, they asked for the return ticket. We showed our vacation reservation documents, and the staff took pictures of them and sent them to a WhatsApp group, asking us to wait on the side. When the gates opened, we were told not to board and to wait for further instructions. It was implied that we might not be allowed to board. I mentioned that I had made the reservation three months ago and that this had not been communicated to me beforehand. We sat anxiously until the last minute, everyone boarded the plane, and then they called us. Even as we were boarding, I noticed a change in their attitude when they saw my spouse's documents. We were seated at the very back, as if we were being taken for free. In summary, you purchase the vacation, and your information is forwarded to the hotel.
You pass through security checks without any issues, but a staff member at the gate can ruin your entire vacation and upset you. Additionally, this staff member is from a company that is a partner of theirs.
Your vacation depends on the mood of a staff member at the last minute. I witnessed that they treated everyone the same way there.
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