Turkcell Superbox Connection Problem

I started using my Turkcell Superbox line on 14 June. Every few days I began receiving SMS messages stating, “Because your Superbox internet has been detected as being used at an address other than the one you specified, your connection speed has been reduced.” Each time I received this message, my internet connection was completely cut off and only came back on its own a few minutes later. However, on 04.07.2026 at 23:23 I received the same message again and from that moment on the internet connection has never come back, and I still cannot use the service. From the first day, I have been using the Superbox modem at the same address, without even changing its place inside the house. Although I have never moved the device to a different address, the system assumes that it is being used outside the registered address, restricts my line, and I am now completely without internet. I tried calling customer service many times. Even though I stayed on the line for more than 15 minutes each time, I was never able to reach a customer representative and therefore could not even create a fault record. While the product and the Superbox service are heavily praised during sales and promotion, in return for the victimization I am experiencing I could neither receive any technical support nor find a responsible contact person. Despite all this, I am still being billed and continue to pay for this service that I cannot use. I request that my Superbox line be reactivated by taking into account that I have not used it outside my registered address, that this incorrect detection be corrected, and that my grievance due to the interruption period be remedied. Otherwise, I would like to state that I will report this situation with all details to the BTK as well.