Turkcell Postpaid Line Restriction Without Any Clear Reason

My Turkcell postpaid line’s “Bol Star Fırsat 40 GB” annual subscription ended on March 20, 2026. I had been paying around $14 per month for this plan. However, despite the expiration of my commitment, a new bill was issued without my approval, and I was charged approximately $25 for the next billing...

I am the user of the individual postpaid line with the number 0532 747 92 ** under Turkcell. In the January 2026 and February 2026 billing periods, internet usage charges that do not match my usage habits and that are unusual and inexplicable have appeared on my bill. Based on these charges, additio...

I live abroad and I am a Turkcell individual postpaid Platinum line user. On December 14, 2025, because I changed my phone, I applied through the Turkcell app to convert my existing physical SIM card to an eSIM. After completing all the verification steps in the app without any issues, at the final ...

On October 13, 2025, an incorrect charge of 3,420₺ was applied to my Turkcell postpaid line, and my line was subsequently disconnected. I have experienced a similar issue before, and this is the second time it has happened. I contacted customer service to dispute the charge, but I received a negativ...

A postpaid mobile line registered in my name was suspended due to alleged unpaid bills, yet during this period, no service was provided, and I was still charged a debt of ₺2,545.46. How can I be billed for a service I never received? To make matters worse, I started receiving threatening messages cl...