Unexplained Charges By Turkcell After Switching Operators
Hello, on February 23rd, I began the process of switching my Turkcell line to a different operator. After finishing the process, I withdrew my Turkcell SIM card, installed the SIM card of the new operator, and began using it. Two months later, I received a charge from Turkcell for ₺29.57. I also received a warning message stating that 'legal action would be taken against you.' If a bill was issued, shouldn't it have been removed from the ₺130 overcharge reimbursement I received a month ago? Why has this debt appeared two months later? I demand that this error be corrected and the wrongfully issued bill be canceled.
Dear Customer, We will review your request and provide you with information as soon as possible. Sincerely, Turkcell
Hello Mr. Atakan, As per your request, when we checked your line, we saw that your billing periods are on the 25th of each month, and the deactivation of your line took place on 26.02.2024. After switching to another operator, a final bill for the current period (the package fee for the days you used) was issued on 25.03.2024. You can use the Turkcell application for any needs related to our products and services. Best regards, Turkcell
Hello, I don't understand how Turkcell is issuing an invoice for a SIM card that I am not using and that is not active, especially since the invoice dated February 25th was being renewed after midnight. I request that this mistake be corrected and that the issued invoice be canceled.
Here is the translated text: "There was also a refund payment made to me. According to the information you provided, if this bill had indeed been issued, you could have deducted it from the amount refunded to me. I think you are acting in bad faith in this matter. I believe I am experiencing this malicious behavior because I switched to a different operator. Because the message sent to me for the refund stated that after deducting the debt of my Turkcell line under my name, the remaining amount would be paid. The bill we are talking about was prepared before the payment according to your information."
