Today, at approximately 3 o'clock, Superbox was installed. Ever since the installation, our internet speed has never gone beyond 1 megabyte. The installer assured me that the issue would be resolved in 10-15 minutes before departing. Has the issue been resolved? Actually, it didn't. After making a call to the call centre, they were unable to resolve the issue. I made around 8-10 phone calls. Then I decided to cancel. They insisted on charging a ₺1500 fee for cancellation. It's only been a few hours since the installation, and their assistance has been completely unhelpful. They lack any form of assistance and show no concern. I have notified the Consumer Arbitration Board and my lawyer regarding the situation.
On April 8th at 21:41, I spoke with a customer service sales representative regarding a Superbox application. During the call, I was informed that I would receive an internet speed of approximately 150-200 Mbps, which is about half of the advertised maximum speed. However, it has now been 6 days, an...
I am using a Superbox from a company called Turkcell, and I have been facing numerous problems since the day I purchased it. The internet speed is very slow, and I cannot use the internet consistently. Despite contacting Turkcell customer service multiple times, no effective solution has been provid...
I am using Turkcell Superbox, but my internet speed is not even 1 Mbps. I had the same problem before; I call customer service, they do something to the modem, and the internet works properly for one day. However, the same problem continues on the second day. I feel like I'm stuck in a loop where no...
I have been using the Turkcell Superbox 500 GB package for about 4–5 months at my address. During this entire time, I have experienced low speeds and constant freezing at all hours of the day. Since I work from home, internet speed is very important for me, but I am absolutely not satisfied with the...
I have been a Turkcell Superbox subscriber for 30 days, and I honestly don't think there's a worse service in Turkey for the price paid. The unhelpful attitude of the customer service representatives only confirms how poor the service quality is. While they claim that the Superbox delivers the promi...
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