Turkcell Gave Me 3 Mbps Instead of Promised 150 Mbps - Refused Free Support
On April 8th at 21:41, I spoke with a customer service sales representative regarding a Superbox application. During the call, I was informed that I would receive an internet speed of approximately 150-200 Mbps, which is about half of the advertised maximum speed. However, it has now been 6 days, and the speed I receive is consistently between 3-5 Mbps, occasionally reaching up to 10 Mbps, and rarely up to 20 Mbps. None of the promises made during the sales call have been fulfilled. When I contacted customer service again (on April 20th, Sunday at 20:38), I was told that I would need to pay ₺600 for a technician to come and resolve the issue. This is unacceptable. Given the commitments made during the initial conversation, I am formally requesting either a cancellation of the service without any commitment or penalty, or the dispatch of a technician at no additional cost. If this request is not fulfilled, I will escalate my grievance through every necessary legal channel available.
Dear Customer, We have forwarded your request to the relevant department for evaluation. We would like to inform you that you will be notified once the review is completed, and kindly ask you to wait a little longer. You can submit any information requests, suggestions, opinions, and solution demands regarding our products and services through the 'Help - Submit New Request' section in our Turkcell app. Best regards, Turkcell
