Turkcell Weak Internet Coverage and Connection Problem
I have been experiencing seriously weak mobile internet on my Turkcell line for about 2–3 months in Şanlıurfa, Suruç. The problem is not limited to a single point; the internet is very weak and unstable almost everywhere in the district and I cannot use the service efficiently. I have contacted Turkcell customer service about this issue before, but I could not get a positive or solution-oriented response, and the problem still continues in the same way. I request that the mobile coverage and internet quality in Şanlıurfa Suruç be technically examined and that the coverage area be improved so that I can benefit from the service I pay for properly.
Dear Customer, We will review your request and provide you with information as soon as possible. Sincerely, Turkcell
Dear Customer, We have forwarded your request to the appropriate channel for evaluation. We would like to inform you that you will be notified once the review is completed, and we kindly ask you to wait a little longer. For any issues where you need support regarding our products and services, you can visit the "Help" page in our Turkcell app. Sincerely, Turkcell
Dear Customer, Your request has been reviewed and you were informed about the matter on 11.03.2026. You can use the Turkcell app for any needs you may have regarding our products and services. Sincerely, Turkcell
What kind of information was given? I'm still experiencing the same problem, but what kind of service is this?
