I am using the Turkcell Superbox Digital Special 300 GB package, and for the last three days I have noticed that my internet allowance has been depleting extremely quickly. I have not connected any new devices, made any updates, or used the internet in any unusual way, yet my allowance has been consumed very fast. I tried contacting Turkcell customer service during this time, but I could not reach them or receive any support. I request a detailed investigation into why my internet allowance is decreasing so quickly, a detailed usage report, and technical oversight if necessary. I ask that my issue be resolved as soon as possible. My subscriber number: 0534 391 7***.
I wanted to cancel my Turkcell Superbox subscription today because I was not satisfied with the service. During my call with customer service, I was told that the early termination fee would be ₺2,300 and that this amount could increase in the coming days. Immediately after confirming the cancellati...
As a Turkcell Superbox user, I initially used only 150 to 180 GB of the 400 GB internet provided in my contract. Therefore, I reduced it to 200 GB during the contract renewal. However, in November, my internet, which started with the reduced plan, was fully consumed within 20 days, leaving me withou...
My Turkcell SUPERBOX wireless internet service (number 534690****) has been down for 6 days, and despite multiple calls to customer service, there has been no resolution. I have contacted them numerous times, explaining the issue in detail, but no concrete steps have been taken to fix the problem. W...
I am using the Turkcell Superbox 200 GB package in Karatay, Konya. For a long time, I have been experiencing constant disconnections 24/7, which completely prevents me from using the internet service properly. I have contacted Turkcell customer service many times to resolve the issue, but no solutio...
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