I was using my Turkcell 30 GB internet package in a controlled manner. At 09:15 on the morning of November 17, 2025, my remaining data showed as 2.53 GB. However, at 09:45, despite not performing any action that would consume additional data, I received an SMS stating that my package had run out. After this, I called customer service (532) and spoke with Ms. R****. I wanted to open a service request, but it was not created on the grounds that there was no unusual activity in my data usage. I request an investigation into why my package was consumed in this way and detailed information if necessary. My phone number is 0505*****91.
On October 10, 2025, on my Turkcell postpaid line, it was reported that I used about 12 GB of internet in total — 3 GB around 12:00 p.m. and 9 GB around 1:45 p.m., on the same day my package was renewed. However, it is impossible for me to use such a large amount of data in such a short time through...
On February 20th, 2024, I purchased a 40 GB data package for social media. This package also included 30 GB bonus data. My bonus data expired on March 10th, 2024, and then my 40 GB package and an additional 45 GB package kicked in. However, on March 16th, 2024, I received a message stating that I ...
Hello, I called Turkcell customer service many times today but it could not be resolved in any way. My 30 GB internet package that was renewed on December 10th seems to have run out today for unknown reasons, an excess package was added to it again without my knowledge. They said it was night intern...
I was using the Turkcell GNÇ+10GB plan, and my contract had 15 days left. I had also made all my final payments. Due to the high prices, I transferred my line to another operator on November 4, 2025. However, today I received a message stating that I owe 950₺ for my phone number (533***5905). It was...
I am using the Turkcell Superbox Digital Special 300 GB package, and for the last three days I have noticed that my internet allowance has been depleting extremely quickly. I have not connected any new devices, made any updates, or used the internet in any unusual way, yet my allowance has been cons...
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