As a Turkcell Superbox user, I initially used only 150 to 180 GB of the 400 GB internet provided in my contract. Therefore, I reduced it to 200 GB during the contract renewal. However, in November, my internet, which started with the reduced plan, was fully consumed within 20 days, leaving me without internet by mid-December. I thought the issue was excessive usage on my part. On January 10, 2025, at midnight, my internet was renewed. To verify my suspicions, I downloaded a 480 MB update and played a game for 1 hour. I logged off the internet at 2:33 AM. When I checked the app, it reported that I had used 11 GB during that time. When I contacted customer service, they informed me that they couldn’t do anything about the situation or even open a complaint. Despite giving my consent to investigate and check how the data was being used, they stated that nothing could be done. I am dissatisfied with this situation.
I was using the Turkcell Superbox 200 GB package. About five months ago, I was informed of a ₺12,000 penalty, which I paid. After making the payment, I contacted customer service and was told that all my debts had been cleared. However, today I received another penalty message for ₺2,800, with no ex...
I have been using the Turkcell Superbox 500 GB package for about 4–5 months at my address. During this entire time, I have experienced low speeds and constant freezing at all hours of the day. Since I work from home, internet speed is very important for me, but I am absolutely not satisfied with the...
I am raising a complaint regarding my 26 GB data plan with Turkcell, which I've used for 10 months without issue until the last two months, during which my data has run out unusually fast. Last month, my package was depleted quicker than expected, despite only using social media, browsing, and occas...
I wanted to cancel my Turkcell Superbox subscription today because I was not satisfied with the service. During my call with customer service, I was told that the early termination fee would be ₺2,300 and that this amount could increase in the coming days. Immediately after confirming the cancellati...
Turkcell added over ₺400 to my bill, claiming that I exceeded my data limit eight times within just five minutes, despite not having my phone with me or actively using the internet. When I spoke to customer service, they dismissed me, saying they could not assist. The live chat support on the mobile...
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