For three consecutive days, I have experienced internet outages around 11 or 12 at night, lasting until the next day at noon. The work quality is so poor that when reported, they respond with generic phrases like "Is there electricity in the common area of the apartment?" and create a fault report. Previously, when you wanted to cancel, the issue would be addressed, but now they directly move to approve your cancellation request. I believe this is due to the one-year contract price remaining low due to inflation, which is not in the company's interest, leading to a deterrence policy. Turkcell is synonymous with poor quality. I will change all my personal and internet lines. I hope that such negativity and poor quality lead to a personal boycott by everyone, making the company realize the state of their service understanding. Thank you.
I have been seriously dissatisfied with Turkcell for about 12 days. Despite living in an earthquake zone, no improvement work has been carried out, and the network problems in our area remain unresolved. The mobile signal is weak, and the internet barely works. When we call customer service, instead...
I’ve been facing an internet issue with my Turkcell line, and even after reaching out to their customer service multiple times, I’m still left without a resolution. Every time I reach out, I'm met with the same response: just wait for the results of a technical review—yet there’s never any progress....
I ported my mobile line to Turkcell about two months ago, and since then I have been constantly experiencing serious network problems. My line almost never has proper reception, and I cannot make clear calls anywhere. People often cannot hear my voice, my calls drop, and I cannot use the line proper...
Turkcell is a company that should not be trusted. They advertised a home portable internet plan with 250 GB for ₺635. When I signed up, my first bill was ₺700. When I inquired about this, they said it was mentioned in the contract. However, that was not communicated to me. They insisted that their s...
I recently ported my line to Turkcell. I noticed that although Turkcell claims to be the leader in coverage in Turkey, it does not have reception where my workplace is located. I frequently experience interruptions in calls and internet service. Just like in Turkey in the 1990s, I find myself consta...
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