On April 29, 2025, I saw a poster at the entrance of the Turkcell store in Kentpark Shopping Mall advertising a package of 90 GB + 1000 minutes + 250 SMS for ₺471. I went inside to ask for more information and was told that this package was available for line transfers. I asked if there were higher-tier packages, and they said there were packages with additional social media data. I then said I wanted to switch to the advertised campaign, and my transfer process was completed. On May 1, 2025, around 6 a.m., my line became active and I inserted the SIM card into my phone. I received an SMS showing that a package with +60 GB for social media, +30 GB of regular internet, +2000 minutes, and +250 SMS had been activated on my line. This was the package I had inquired about and agreed to. However, they did not inform me that it included a social media data bundle. I request that this mistake be corrected immediately and that my line be switched to the originally promised package. If necessary, I will file a complaint with the Consumer Arbitration Committee.
Dear Sir/Madam, I am writing to formally complain about the misleading information provided regarding the package I purchased from a Turkcell store on 26.03.2025, which has caused me significant inconvenience. During the purchasing process, I was not given accurate and sufficient details about the p...
I started using a Turkcell line with the number 507 *****69 on February 27, 2025, but I wasn’t satisfied with the call quality or internet performance...
I switched to a Turkcell postpaid plan after being assured repeatedly—both at branches and through the app—that I could cancel within one month without incurring any fees. Trusting this, I decided to move back to Türk Telekom just three days later. However, I received a bill on January 10, 2025, sta...
On February 20th, 2024, I purchased a 40 GB data package for social media. This package also included 30 GB bonus data. My bonus data expired on March 10th, 2024, and then my 40 GB package and an additional 45 GB package kicked in. However, on March 16th, 2024, I received a message stating that I ...
In 2024, 60GB on Turkcell was more than enough, but in January 2025, my package ran out quickly, and by February, it disappeared like water. What used to cost 400₺ in 2024 has now jumped to 900₺ in 2025. This system forces users into a cycle where they have no choice but to upgrade their packages. I...
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