It appears that a charge has been made on my Turkcell bill using the 'Charge to Bill' feature without my consent (₺50 for Oasis Games? and ₺29.9 for the Charge to Bill Service Fee). When I contacted Paycell, as advised by Turkcell Customer Service, I was informed that there was indeed a ₺50 charge for Oasis Games on my bill, but for more details, I was told to contact "Trend Ödeme Kuruluşu". When I reached out to "Trend Ödeme Kuruluşu", they claimed I had purchased a service from "Backup Gayrimenkul Danışmanlık"?! When I stated that I did not approve such a charge and wanted to dispute it, the woman on the phone said there was nothing they could do. When I pointed out that my bill shows a service from Oasis Games, not Backup Gayrimenkul, I received no explanation. We’re already paying more for the slowest, lowest-quality internet in Europe due to the lack of alternatives, but this situation is even more frustrating. I neither purchased a service from Oasis Games nor from Backup Gayrimenkul. I demand an explanation for this discrepancy. When I called Turkcell to completely disable mobile payments, I was told this wasn’t possible. The best they could offer was to lower the limit to ₺10.
In my May and June bills from Turkcell for my line, I was charged amounts beyond the agreed commitment of ₺410. When I contacted the company, they claimed that the additional charges were due to a game purchased from the Google Play Store. Despite speaking with five different customer service repres...
Mr. M***** from the Turkcell Communication Center called our company and informed us that our contract was about to expire. He then directed the sales representative, M**** E****, to assist us with a new commitment and provided details. We agreed that our invoices, which were around ₺3,000, would in...
Turkcell Paycell has been causing me distress for three months. As a last resort, I've closed my line. Despite not being a Paycell member, they've been charging my bill for transactions. I opened a complaint file, and they claimed I must have made purchases, even though I don't have a membership. Wh...
2 months ago, I was billed a month that I did not use by Turkcell, which I left. I contacted customer services about the issue and made an objection and complaint, but I did not receive any response. With a shamelessness that does not suit the company name, they made my phone ring for 1 second and t...
Yesterday, I went to the Turkcell Özkanlar branch in Bayraklı, İzmir, to activate an eSIM for my Motorola Edge 50 Neo device. However, even though the eSIM activation was not completed, ₺160 was charged to my credit card and my phone remained without service. During this process, I contacted both BT...
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