I have had a disappointing experience with Turkcell, which I now regret. My daughter’s smartwatch has been broken for months and was not in use, yet I discovered that I was billed ₺320 instead of the monthly ₺65 payment. Since the watch was broken, my daughter, in her childlike curiosity, connected it to my phone and set up WhatsApp.
Upon receiving an SMS notification, I intervened and removed the SIM card, but they still terminated the contract, citing a breach of agreement, and billed me the full amount. The SMS I received indicated that the watch should not be used for 48 or 72 hours, and despite removing the SIM card the same day, they maliciously terminated the contract.
Since the contract was terminated, I was charged an additional ₺250 a month later for a package that was already unused. There has been no communication or notification regarding the contract termination. It is completely natural for an 8-year-old to mistakenly connect and disconnect a SIM card, and even adults can make such errors. We cannot scrutinize every clause in the contract with a lawyer; we trust institutions when we sign up.
Turkcell is a publicly traded company, and you provided notification via SMS, which I acted upon. If you stated a time frame, why was it ignored? You claimed a rule violation and terminated the contract without informing me. Why are you still billing me as if the SIM card contract is active?
You might think you can take ₺500 to ₺1000 from me (I noticed the charge early because I am a careful consumer). However, I will share my experiences about how low-quality and malicious Turkcell is with everyone around me, from my home internet to the app products on my phone. I will also share this on social media.
On March 20, 2024, I opened the Turkcell app to pay my bill and was shocked to see a notification that my contract had expired. The bill details showed that my ₺61 smartwatch plan had been charged ₺442 in early termination fees. I had not canceled or terminated my contract. In fact, I had not been ...
Hello; I bought a monthly package of ₺90 from Turkcell for my child's smartwatch in August and paid ₺92.20 for the first month. When I wanted to switch to the ₺60 annual commitment campaign for September, I saw that the September bill was ₺283. I first called 532, but the system got stuck. It stated...
I bought a new line from Turkcell for my 7 year old son with the smart kid tariff. Then we couldn’t use the line because the smart watch was broken, but we plugged it into the sim card slot of a mobile phone so that the line wouldn’t be lost, and a lump sum tax payment was taken for the line. We com...
Turkcell is a company that should not be trusted. They advertised a home portable internet plan with 250 GB for ₺635. When I signed up, my first bill was ₺700. When I inquired about this, they said it was mentioned in the contract. However, that was not communicated to me. They insisted that their s...
The new line I bought for my 8-year-old child's smart watch was used, supposedly a line that had been disconnected a year ago. Not only do they fail to mention this, they also claim the new number they'll give me is a number that has been previously disconnected. Strangers are calling my child, and ...
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