After buying a smart watch line from Turkcell at Vialand AVM on August 09, 2024, I discovered the very following day that the school lacked any signal. The whole point of the watch is undermined since I couldn monitor the location or make calls. I have been phoning every day since September 9 to report the problem, but it still remains unresolved. I even tried another SIM card, and everything worked well, hence it is obviously a problem with Turkcell's coverage. Nothing has worked when I spoke with several customer support professionals who attempted switching between 2:30G, 3:30G, and 4:30G. I now wish to cancel the line, however I am being charged almost ₺500, which was not told to me up front. This is really unjust, and I would not be ready to pay for a service I have seldom used. I have complained several times but have not gotten any reply. Turkcell should fix this fast since the smart watch serves to keep in touch with my child and it is not satisfying that demand.
On March 20, 2024, I opened the Turkcell app to pay my bill and was shocked to see a notification that my contract had expired. The bill details showed that my ₺61 smartwatch plan had been charged ₺442 in early termination fees. I had not canceled or terminated my contract. In fact, I had not been ...
Hello; I bought a monthly package of ₺90 from Turkcell for my child's smartwatch in August and paid ₺92.20 for the first month. When I wanted to switch to the ₺60 annual commitment campaign for September, I saw that the September bill was ₺283. I first called 532, but the system got stuck. It stated...
I have had a disappointing experience with Turkcell, which I now regret. My daughter’s smartwatch has been broken for months and was not in use, yet I discovered that I was billed ₺320 instead of the monthly ₺65 payment. Since the watch was broken, my daughter, in her childlike curiosity, connected ...
The new line I bought for my 8-year-old child's smart watch was used, supposedly a line that had been disconnected a year ago. Not only do they fail to mention this, they also claim the new number they'll give me is a number that has been previously disconnected. Strangers are calling my child, and ...
I ordered a sim card from Turkcell, and it has been marked as out for delivery since November 22, 2024, but it hasn’t shown up yet. The absence of the queue is leading to major communication problems, and this hold-up is affecting my everyday life. It’s been quite a hassle having to make sure someon...
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