On January 24, 2025, we applied for the Turkcell 4.5G 350 GB Superbox package. During the application process, we were told that the installation would be completed within a maximum of six days. One day after the application, we received a call, but we were unable to answer at that moment. We immediately called back, left a note with the call center we were directed to, and were told that we would be contacted again. However, although we were called several more times, even when we answered the phone we were redirected to another line, said “hello” repeatedly, heard no sound, and the call was disconnected.
During this process, we also went to the local branch and made multiple phone calls, but either the calls were not answered at all, or when they were answered, the line was disconnected without any conversation, as if the phone was just being rung and then hung up. Today is January 6, 2026, and 13 days have passed since the application, yet no installation has been completed. We are experiencing serious inconvenience, especially due to the indifferent and irresponsible behavior of the Kayaşehir Superbox installation team.
I am requesting that the Superbox installation we applied for in the Kayabaşı neighborhood of Başakşehir, Istanbul, be completed as soon as possible, with our application taken into consideration and the process finalized without further delay. Because of these issues, I do not recommend Superbox to anyone.
I applied to Turkcell for the Superbox 500 GB 5G service on 12/04/2025 for my address in Hatay Antakya, but the installation has still not been completed, and the process has been seriously delayed. Every time I called customer service, I was told that there was a supply issue. However, people I pe...
I have been using the Turkcell Superbox 500 GB package for about 4–5 months at my address. During this entire time, I have experienced low speeds and constant freezing at all hours of the day. Since I work from home, internet speed is very important for me, but I am absolutely not satisfied with the...
Today, on April 16, 2024, it has been 10 days since Turkcell attempted to install a Superbox internet service at my home. Unfortunately, they have not been successful in completing the installation. Whenever I make a call, their response is always the same: "Apologies, sir, we will promptly come and...
As my Turkcell Superbox package neared its expiration date on 09/06/2024, I made the decision to renew it today (03/06/2024) using the Turkcell app. Unfortunately, I was disappointed to find that the renewal came at a higher cost. Even though there was still a week left until the renewal date, Turkc...
On April 8th at 21:41, I spoke with a customer service sales representative regarding a Superbox application. During the call, I was informed that I would receive an internet speed of approximately 150-200 Mbps, which is about half of the advertised maximum speed. However, it has now been 6 days, an...
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