In 2024, 60GB on Turkcell was more than enough, but in January 2025, my package ran out quickly, and by February, it disappeared like water. What used to cost 400₺ in 2024 has now jumped to 900₺ in 2025. This system forces users into a cycle where they have no choice but to upgrade their packages. It feels like they are deliberately adjusting data consumption patterns to push users into spending more. No matter how carefully I try to use my data, it somehow runs out much faster than before. I will make this a matter of principle and file a complaint with the consumer arbitration board. Moreover, I will call upon dozens, even hundreds, of other consumers in the same situation to take action. Turkcell will pay the price for this!
I've been a Turkcell customer for over a decade. Every year, a couple of months before my package commitment ends, my internet package starts running out. For example, this year, I have a monthly 30 GB internet quota; it's enough for me for nine to ten months, but in the last two to three months, it...
On May 25, 2024, my Turkcell postpaid plan was renewed. My 20 GB plan was exhausted in just 6 days. Turkcell claims it's due to my usage, but I've been using the same plan for months, and it's impossible for me to finish it in 6 days. That's the first issue. The second issue is when I tried to canc...
I am raising a complaint regarding my 26 GB data plan with Turkcell, which I've used for 10 months without issue until the last two months, during which my data has run out unusually fast. Last month, my package was depleted quicker than expected, despite only using social media, browsing, and occas...
My contract with Turkcell was about to expire in August 2024, so I just switched carriers. Unfairly, I was surprised to see a substantial cost of ₺1813. Turkcell was notified of my intention to complain with the Consumer Arbitration Committee and, if required, to pursue legal action. I felt let down...
I've come across a problem with Turkcell where I've been billed twice for the installation and activation fees. On March 1, 2024, I made a change to my internet plan. I switched from a non-contract package with a 1000 MB data limit to a special digital offer. The new plan offers double the speed and...
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