Turkcell Charged Me ₺1813 After Line Transfer and Refused to Cancel the Bill
My contract with Turkcell was about to expire in August 2024, so I just switched carriers. Unfairly, I was surprised to see a substantial cost of ₺1813. Turkcell was notified of my intention to complain with the Consumer Arbitration Committee and, if required, to pursue legal action. I felt let down and ignored when they told me it couldn't be done to cancel the charge, even though I asked them to do so. Turkcell was uninterested in fixing the problem, even if my request was legitimate. It's disheartening that my complaints are being treated in this manner, especially after being a devoted customer. No matter how long it takes, I will not stop until this issue is resolved fairly through the judicial system.
Hello Ms. Fatma, We have forwarded your request to the relevant channel for evaluation. We would like to inform you that you will be notified once the review is complete, and we kindly ask you to wait a little longer. You can submit any information, suggestions, opinions, and solution requests regarding our products and services through the "Help - Submit New Request" section within our Turkcell application. Best regards, Turkcell
Hello Ms. Fatma, We have forwarded your request to the relevant team for review. Upon examination, no incorrect amount was found in the early termination fee reflected on your invoice. Our goal in all our campaigns is to offer advantages to all our customers. Each of our campaigns is presented with specific setups. Therefore, if you leave the campaigns within the scope of the annual subscription before the 12-month period ends, a campaign termination fee for each billing period you benefited from will be reflected on your invoice. In the case of number portability, the early termination fees resulting from the cancellation of the campaigns on your line will be reflected on your invoice following the portability process. You can use the Turkcell application. Sincerely, Turkcell
Hello Ms. Fatma, In all our campaigns, our goal is to offer advantages to all our customers. Each of our campaigns is presented with specific setups. Therefore, if you leave the campaigns within the scope of the annual subscription before the 12-month period expires, a campaign cancellation fee will be reflected on your bill. In the case of number portability, the early cancellation fees arising from the cancellation of the campaigns on your line will be reflected on your bill following the portability process. If you leave your campaign before the 12-month commitment period ends, the early cancellation fee will be calculated and reflected on your bill based on the total discounts you received during the campaign period or the total package fees to be paid for the remaining commitment period, whichever is more favorable for you. We have forwarded your request to the relevant team for review. Upon review, no erroneous amount was found in the early cancellation fee reflected on your bill. You can use the Turkcell application for any information and assistance requests. Best regards, Turkcell
