Turkcell Charged Me ₺1813 After Line Transfer and Refused to Cancel the Bill

Hello Ms. Fatma, We have forwarded your request to the relevant channel for evaluation. We would like to inform you that you will be notified once the review is complete, and we kindly ask you to wait a little longer. You can submit any information, suggestions, opinions, and solution requests regarding our products and services through the "Help - Submit New Request" section within our Turkcell application. http://turkcell.li/indir Best regards, Turkcell

Hello Ms. Fatma, We have forwarded your request to the relevant team for review. Upon examination, no incorrect amount was found in the early termination fee reflected on your invoice. Our goal in all our campaigns is to offer advantages to all our customers. Each of our campaigns is presented with specific setups. Therefore, if you leave the campaigns within the scope of the annual subscription before the 12-month period ends, a campaign termination fee for each billing period you benefited from will be reflected on your invoice. In the case of number portability, the early termination fees resulting from the cancellation of the campaigns on your line will be reflected on your invoice following the portability process. You can use the Turkcell application for any information and assistance requests. http://turkcell.li/indir Sincerely, Turkcell

Hello Ms. Fatma, In all our campaigns, our goal is to offer advantages to all our customers. Each of our campaigns is presented with specific setups. Therefore, if you leave the campaigns within the scope of the annual subscription before the 12-month period expires, a campaign cancellation fee will be reflected on your bill. In the case of number portability, the early cancellation fees arising from the cancellation of the campaigns on your line will be reflected on your bill following the portability process. If you leave your campaign before the 12-month commitment period ends, the early cancellation fee will be calculated and reflected on your bill based on the total discounts you received during the campaign period or the total package fees to be paid for the remaining commitment period, whichever is more favorable for you. We have forwarded your request to the relevant team for review. Upon review, no erroneous amount was found in the early cancellation fee reflected on your bill. You can use the Turkcell application for any information and assistance requests. http://turkcell.li/indir Best regards, Turkcell