I've come across a problem with Turkcell where I've been billed twice for the installation and activation fees. On March 1, 2024, I made a change to my internet plan. I switched from a non-contract package with a 1000 MB data limit to a special digital offer. The new plan offers double the speed and comes with a 500 MB data limit. The best part is that the setup and activation fees were included in the offer. The following day, I was presented with a bill amounting to ₺428. I'm not just paying for the new ₺340 package, but I'm also being charged for setup and activation fees that were left over from my previous non-contract plan. What a coincidence! It's time we speak up and demand transparency regarding these hidden fees!
I switched to a Turkcell postpaid plan after being assured repeatedly—both at branches and through the app—that I could cancel within one month without incurring any fees. Trusting this, I decided to move back to Türk Telekom just three days later. However, I received a bill on January 10, 2025, sta...
Turkcell is a company that should not be trusted. They advertised a home portable internet plan with 250 GB for ₺635. When I signed up, my first bill was ₺700. When I inquired about this, they said it was mentioned in the contract. However, that was not communicated to me. They insisted that their s...
In 2024, 60GB on Turkcell was more than enough, but in January 2025, my package ran out quickly, and by February, it disappeared like water. What used to cost 400₺ in 2024 has now jumped to 900₺ in 2025. This system forces users into a cycle where they have no choice but to upgrade their packages. I...
Turkcell added over ₺400 to my bill, claiming that I exceeded my data limit eight times within just five minutes, despite not having my phone with me or actively using the internet. When I spoke to customer service, they dismissed me, saying they could not assist. The live chat support on the mobile...
As a long-time Turkcell subscriber, I recently visited a Turkcell store to switch from a physical SIM card to an e-SIM. To my surprise, I was charged ₺500 for this extremely simple process. Out of curiosity, I checked the fees for the same service at Vodafone and Türk Telekom—both charge only about ...
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